deluna Platform Privacy Notice

This page describes what we collect when you use deluna and how we keep that data protected. We at deluna gather information about your identity, payment methods, and account activity to verify your eligibility, process deposits and withdrawals, and provide customer support. Your data is encrypted, stored securely, and shared only with authorized staff or legal authorities when required by law.

We understand that privacy matters. Whether you access deluna on Android, through your iOS browser, or via desktop, every interaction is logged and protected under our data-handling framework. We comply with applicable data-protection principles and work with trusted third-party processors (payment gateways, identity-verification services, server hosts) to keep your account safe.

This privacy notice covers what we collect, how we use it, your rights, and how to contact us. Our commitment is transparency—you should always know what data deluna holds and how we manage it.

Data We Collect on deluna

We collect several types of information when you create and use a deluna account. Your identity data includes your email address, full name, date of birth, phone number, and national ID or passport details. We require identity verification before you can deposit or withdraw funds—this is how we comply with financial regulations and prevent fraud. Your payment data includes bank account numbers, e-wallet app identifiers (for DANA, e-wallet, mobile banking, local payment, online payment), virtual-account routing numbers (for e-wallet, mobile banking, local payment, online payment), and e-wallet transaction records. We store these securely and share them only with our payment processors to execute your deposits and withdrawals.

Your account activity data tracks every wager, deposit, withdrawal, and customer-support interaction. We log timestamps, amounts, outcomes, and device information (IP address, browser type, operating system). This helps us detect fraud, settle disputes, and improve our service. Aggregated activity data (stripped of personal identifiers) helps us understand usage patterns across deluna's football markets, live-dealer tables, slot games, and esports tournaments.

Information You Provide to deluna

During account signup, you explicitly provide your name, email, phone number, and identity documents. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, we collect transaction details. If you contact our support team via email, chat, or in-app messaging, we store your messages and our responses. You can also choose to provide additional information—like your preferred withdrawal method or betting preferences—to personalize your deluna experience.

Information We Collect Automatically

When you use deluna, our servers automatically record your IP address, device identifiers, browser type, and the time you access our platform. If you download our Android app, we collect app-installation and usage metrics. Our web servers log your login times, pages viewed, and session duration. We use cookies and similar tracking technology to remember your preferences and keep you logged in. These automated records help us detect unauthorized access attempts, troubleshoot technical issues, and optimize deluna's performance.

How We Use Your Data

We use identity and payment data primarily to verify your account, process your deposits (via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers), and execute your withdrawals. We also use this data to comply with financial regulations and prevent fraud. Activity data helps us settle disputes—if you question a wager outcome or withdrawal amount, we review the complete transaction record to reach fair resolutions.

We use your contact information to send account notifications (login alerts, withdrawal confirmations, support responses). We may also contact you about significant service changes or security concerns affecting deluna. We do not send marketing emails unless you explicitly opt in. Your aggregated, anonymized data helps us understand which sports (Liga 1, Piala Indonesia, Champions League, esports markets) attract the most engagement and where to invest in platform improvements.

"On deluna, your data belongs to you. We are custodians—holding it securely, using it only for stated purposes, and sharing it only when required by law or necessary to serve you."

Data Storage & Third-Party Processors

We store deluna account data on secure cloud servers operated by regulated hosting providers. These servers may be located outside Indonesia—our servers sit in data centres across multiple jurisdictions for redundancy and compliance. Your data is encrypted in transit (using industry-standard TLS) and at rest (using AES-256 encryption). Access to your data is restricted to deluna staff with a legitimate business need—support teams, fraud-detection systems, and compliance officers.

We work with third-party processors to deliver key deluna services. Payment gateways (operating the mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment integrations) receive your e-wallet identifiers and transaction data. Bank processors (handling online payment, e-wallet, mobile banking, local payment virtual accounts) receive your account details and transfer amounts. Identity-verification vendors check your national ID or passport against government records. These processors sign data-processing agreements committing them to the same security and confidentiality standards we maintain.

Your Rights on deluna

We recognize that you have rights over your personal data. You can request a copy of all information we hold about your deluna account—contact our support team via email or in-app messaging with "Data Access Request" in the subject line. We provide copies within ten business days. You can also request that we correct any inaccurate information (wrong name spelling, incorrect withdrawal account) and update it in our system.

In limited circumstances, you may request deletion of your deluna account and associated data—however, we retain financial transaction records for up to seven years to comply with regulatory requirements. You can opt out of optional communications (service updates, promotional announcements) but cannot opt out of transactional messages (deposit confirmations, withdrawal notifications) necessary to operate your account. If you believe we've mishandled your data, you can lodge a complaint with Indonesia's data-protection authority.

Cookies & Tracking Technology

We use cookies to keep you logged into deluna, store your language preference, and track session activity. Essential cookies are necessary for our platform to function—without them, you cannot deposit, place wagers, or withdraw. Performance cookies help us understand how deluna is used, which pages load slowly, and where errors occur. You can adjust cookie settings in your browser, though disabling essential cookies may prevent deluna from working properly.

Data Retention & Compliance

We keep your identity data for as long as your deluna account is active. If you close your account, we retain your identity information for three years in case you wish to reopen it or if regulatory inquiries arise. Financial transaction records (deposits, withdrawals, wagers) are retained for seven years to comply with banking and tax regulations. Automated activity logs (IP addresses, login times) are retained for one year. After these periods, we securely delete or anonymize the data, except where legal obligations require longer retention.

Our deluna platform is subject to the laws of the jurisdictions where our users operate—primarily Indonesia. We comply with applicable data-protection regulations and cooperate with legal authorities when presented with valid court orders or regulatory requests. If government agencies demand access to a user's deluna data, we require them to provide legal documentation and notify the affected user (unless prohibited by law).

Contacting Us About Privacy

If you have questions about how deluna handles your data, want to request a data copy, or believe we've mishandled your information, contact our support team. Email us at [email protected] with "Privacy Request" in the subject line. Include your account email and a clear description of your concern. We respond to privacy inquiries within ten business days. You can also reach us via the in-app messaging feature on deluna—select "Account & Privacy" and submit your question. Our support team is available across multiple time zones to assist users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

This privacy notice may be updated periodically as deluna evolves or regulations change. We will notify you of material changes via email or in-app notification. Your continued use of deluna following any update constitutes acceptance of the revised notice. Our commitment remains unchanged: we collect only necessary data, keep it secure, use it only for stated purposes, and respect your rights as a deluna user.