deluna Terms of Use
These are the terms governing your access to and use of deluna, our online gaming and sportsbook platform. By creating an account with us, you agree to these conditions, which cover account eligibility, deposit and withdrawal procedures, bonus terms, and dispute resolution. We designed these terms to be transparent and fair—they reflect how we actually operate deluna across supported jurisdictions.
Our deluna platform offers football and esports sportsbook markets, live-dealer table games, slot games, and esports tournaments. We support payment via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). All transactions flow through regulated financial channels, and your account data is protected by industry-standard encryption.
This document covers the core conditions you should understand before joining deluna. If anything is unclear, our support team can answer questions via email, live chat, or in-app messaging—typically within two hours.
Account Eligibility & Registration on deluna
To open a deluna account, you must be of legal age in your jurisdiction and reside in a supported region. Our services are available only where local law permits. You are responsible for verifying that your access and use of deluna comply with your own jurisdiction's law. We do not offer our services in jurisdictions where online gaming is prohibited.
During registration, you provide your email, phone number, and personal details. We conduct identity verification using your national ID or passport—a one-time KYC process that typically completes within one business hour. Once verified, you unlock access to all payment methods, games, and sportsbook markets. Your account credentials are confidential; do not share your password with anyone. We are not liable for unauthorized access resulting from compromised credentials.
Deposits, Withdrawals & Our deluna Payment Policy
We accept six major e-wallets and four national banks. E-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) typically credit within seconds. Bank virtual-account transfers (mobile banking, local payment, online payment, e-wallet) post within one to two hours. All deposits are non-refundable once confirmed—your funds move into your deluna account balance and become available for gaming or wagering immediately.
Withdrawals are processed to your registered payment method only. You cannot withdraw to a third-party account. Requested payouts undergo standard compliance verification, then process as follows: e-wallet withdrawals typically complete within hours; bank transfers may take one to three business days depending on your institution. We do not charge withdrawal fees on our end, though some banks or e-wallets may impose their own charges—disclosed before you confirm.
"At deluna, we keep your account balance secure through encrypted storage and regulated payment channels. Every deposit and withdrawal is logged and tied to your verified identity."
Bonus Terms & Promotional Conditions
We occasionally offer welcome bonuses or promotional credits. Any bonus is subject to specific terms—typically a playthrough requirement (the amount you must wager before withdrawing bonus funds). These requirements are clearly disclosed when you claim a bonus. Bonuses cannot be withdrawn as cash; they must be used for gaming first. If you do not meet the playthrough requirement within the specified timeframe, the bonus expires and is forfeited.
Bonus abuse—such as depositing to claim a bonus then immediately withdrawing without playing—may result in bonus forfeiture and account restrictions. We reserve the right to cancel or modify promotions at any time. Any bonus dispute is resolved by reviewing your account transaction history on deluna.
Game Rules & Market Settlement on deluna
Each game on deluna has its own rules. For sportsbook markets (Liga 1, Piala Indonesia, Champions League, esports tournaments), we publish settlement rules before markets open. Once an event concludes, our platform automatically settles wagers according to these rules. Results are final—wagers cannot be cancelled or reversed after placement.
For slot games and live-dealer tables, outcomes are determined by our Random Number Generator (RNG) system, ensuring fairness and unpredictability. All games are subject to house advantage—the mathematical edge we retain over time. Live-dealer games are streamed from multi-camera studios; delays or technical issues do not affect settlement—the official game result stands.
Dispute Resolution on deluna
If you believe a wager was settled incorrectly or you have a complaint about your deluna account, contact our support team with details. We investigate all disputes within one business day, reviewing transaction logs and game history. If we find an error, we correct it immediately. If we determine our decision was correct, we explain our reasoning in detail.
We aim to resolve all issues fairly and transparently. If you remain unsatisfied after our investigation, you may escalate your complaint to our compliance team. Our decision is final and binding. We do not offer refunds for losses resulting from fair gameplay or RNG outcomes.
Your Data & Security on deluna
We protect your account data using industry-standard encryption and secure servers. Your personal information (name, ID number, payment details) is stored confidentially and shared only with authorized deluna personnel or when legally required. We do not sell or rent your data to third parties.
You are responsible for keeping your deluna password confidential and logging out after each session, especially on shared devices. If you suspect unauthorized access, change your password immediately and contact support. We can help you regain control of your account and review suspicious transactions.
Jurisdiction & Legal Framework
Our deluna platform operates across supported jurisdictions spanning Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. However, our services are available only where local law permits. If your jurisdiction prohibits online gaming or sportsbook wagering, you may not use deluna. You assume all legal responsibility for your access and use.
We comply with all applicable regulations in supported jurisdictions. We maintain records of all transactions and cooperate with regulatory bodies and law enforcement when legally required. These terms are governed by the laws of the jurisdictions in which deluna operates.
Our deluna Policy Summary
At deluna, we operate with transparency and fairness as core values. Your account is protected by encryption, two-factor authentication, and identity verification. Your balance is preserved through regulated payment channels. Every wager, deposit, and withdrawal is logged and auditable. We settle markets automatically, enforce bonus terms consistently, and resolve disputes promptly.
These terms reflect how deluna actually operates—not a template, but our genuine commitments. Before opening an account, ensure you understand the game rules, settlement procedures, and payment flow. If you have questions about any aspect of deluna's terms, ask our support team. We are here to help.
By using deluna, you acknowledge that you have read, understood, and agree to these terms. You also confirm that your access and use comply with your jurisdiction's law. Thank you for choosing deluna as your gaming platform.